Refund policy

Last Updated: 21 July 2026

At BSA Health Organization, customer satisfaction is our priority. We strive to deliver high-quality Ayurvedic wellness products in perfect condition. Please read our Return & Refund Policy carefully before making a purchase.

Returns

Due to the nature of our wellness products, we accept returns only under the following conditions:

  • You received a damaged product.
  • You received a defective product.
  • You received the wrong product.
  • The product was damaged during shipping.

To be eligible for a return:

  • The request must be raised within 48 hours of delivery.
  • The product must be unused and in its original packaging.
  • You must provide clear photos or videos of the product, packaging, and shipping label as proof.

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns for:

  • Opened or used products.
  • Products with broken safety seals (unless damaged on arrival).
  • Products returned without original packaging.
  • Products purchased during clearance or special promotional offers (unless damaged or incorrect).
  • Returns requested after the eligible return period.

Refund Policy

Once your returned product is received and inspected, we will notify you about the approval or rejection of your refund.

If approved:

  • Refunds will be processed within 5–7 business days.
  • The refund will be credited to your original payment method.
  • Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

Replacement Policy

If you receive a damaged, defective, or incorrect product, we will arrange a replacement at no additional cost, subject to stock availability.

If the product is unavailable, a full refund will be issued.

Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. However, if eligible under this policy, you may request a return or replacement after delivery.

Shipping Charges

  • If the return is due to our error (wrong, damaged, or defective product), return shipping charges will be borne by BSA Health Organization.
  • If the return is requested for any other reason and is accepted at our discretion, the customer may be responsible for the return shipping charges.

Refund Processing Time

  • Return Request Approval: 1–2 Business Days
  • Product Inspection: 2–3 Business Days
  • Refund Processing: 5–7 Business Days

The total refund process may take 7–10 business days, depending on your payment provider.

How to Request a Return

To request a return or replacement, please contact our customer support with:

  • Order Number
  • Customer Name
  • Contact Number
  • Reason for Return
  • Photos or Video of the Product
  • Unboxing Video (recommended for damaged product claims)

Our support team will guide you through the return process.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

BSA Health Organization

📞 Phone: +91-9286004244

📧 Email: bsahealthorg@gmail.com

🌐 Website: www.yourdomain.com

🕒 Customer Support: Monday – Saturday | 10:00 AM – 6:00 PM

Important Note

  • Product images displayed on the website are for illustration purposes only. Actual packaging may vary slightly.
  • We reserve the right to refuse return or refund requests that do not meet the conditions mentioned in this policy.
  • This policy is subject to change without prior notice.

Thank you for choosing BSA Health Organization. We appreciate your trust and are committed to providing you with quality Ayurvedic wellness products and reliable customer support.